Website Terms & Conditions

1.  Who we are

hotel-spider.com is operated by Tourisoft Sàrl, a Swiss limited liability company (Sàrl) incorporated in Nyon, Canton de Vaud, Switzerland (UID: CHE-109.910.707). We build and operate Hotel-Spider, a cloud-based distribution platform for the hospitality industry. When these terms say “Hotel-Spider”, “we”, “us”, or “our”, we mean Tourisoft Sàrl. Questions? Contact us at info@hotel-spider.com.

2.  Using this website

This website is aimed at hospitality professionals and businesses — not consumers acting in a private capacity. By using it, you confirm that you’re either:

• visiting as a hospitality professional or on behalf of a business, or
• exploring Hotel-Spider as a potential business partner or client.

You must have reached the age of majority in your country or region of residence to use this website.. By continuing to browse, you confirm that you meet this requirement.

These terms can change. We’ll always update the “last updated” date at the top when we do. We recommend checking back occasionally — continued use of the website means you accept the current version.

3.  What you can and can’t do

We want this website to be useful and accessible to everyone. In return, we ask that you use it responsibly.

You’re welcome to:

• Browse and read all content on the website
• Share links to pages on our website
• Contact us using the forms or email addresses provided
• Download publicly available resources such as guides or whitepapers

Please don’t:

• Use any automated tool, bot, spider, or scraper to access or copy our content
• Introduce viruses, malware, or any code designed to disrupt or damage the website
• Attempt to gain unauthorised access to any part of our website or infrastructure
• Use the website in any way that violates applicable Swiss, EU, or Indian law
• Post or transmit content that is defamatory, offensive, discriminatory, or infringes anyone’s rights
• Impersonate Hotel-Spider, our team, or any other person or organisation
• Carry out any denial-of-service or similar attack against the website

Breaches of these rules may be reported to law enforcement. Your access to the website will be terminated immediately.

4.  Content you post

Some parts of our website — such as contact forms, blog comment sections, or community areas — may allow you to submit content (“User Content”). If you submit anything:

• It must comply with all applicable laws and the rules in Section 3 above
• It must be accurate and not misleading
• It must not contain advertising, promotional material, or spam
• It should not include personal data about other people without their consent

By submitting User Content, you grant Tourisoft Sàrl a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and distribute that content in connection with the operation of our website and business. We reserve the right to remove any User Content that we consider to be in breach of these terms or otherwise harmful, without prior notice. User Content doesn’t represent the views of Hotel-Spider.

5.  Our content and intellectual property

Everything on this website — the text, design, graphics, logos, the Hotel-Spider name and brand, product names, data, and code — is owned by or licensed to Tourisoft Sàrl. It’s protected by Swiss copyright law (URG/LDA), EU Directive 2019/790, and international intellectual property conventions. You may not copy, reproduce, distribute, or commercially exploit any of our content without our prior written consent. You’re free to share links and reference our publicly available materials, as long as you do so accurately and without suggesting any endorsement that doesn’t exist. Third-party names, logos, and trademarks that appear on this website (such as OTA partners or technology integrations) belong to their respective owners. Their appearance here doesn’t imply any affiliation or endorsement beyond what is explicitly stated.

6.  Links to other websites

Our website contains links to third-party websites — for example, integration partners, OTAs we connect to, or industry resources. These links are provided for convenience only.

• We don’t control third-party websites and aren’t responsible for their content, availability, or accuracy
• A link doesn’t mean we endorse or recommend the linked site
• You access linked sites entirely at your own risk
• Third-party sites have their own terms and privacy policies — please read them

7.  Accuracy and availability

We work hard to keep the information on this website accurate, current, and useful. But we can’t guarantee it’s always perfect.

• Content is provided for general information only — it’s not professional advice
• We don’t guarantee the website will always be available or free from errors or interruptions
• We may update, suspend, or withdraw any part of the website at any time without notice
• Pricing and product information on the website is indicative only — contact us for confirmed details

Nothing on this website constitutes legal, financial, tax, or technical advice. If you need advice specific to your situation, please consult a qualified professional.

8.  Our liability

We want to be straightforward about what we’re responsible for and what we’re not.

We are not liable for:

• Any loss or damage arising from your use of, or inability to use, this website
• Any inaccuracies or omissions in the content on this website
• Loss of data, revenue, profit, contracts, or business opportunities
• Any content on third-party sites that we link to
• Any harm caused by viruses or malicious code, provided we have taken reasonable precautions

This doesn’t affect any liability we can’t legally exclude — including liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be limited under Swiss law or mandatory EU consumer protection rules.

Where our liability can’t be excluded by law, it is limited to the fullest extent permitted. Since this is a free-to-access information website — not a paid service — our aggregate liability is limited to CHF 100.

9.  Privacy and cookies

How we collect and use your personal data is explained in our Privacy Policy. How we use cookies is explained in our Cookie Policy. Both are incorporated into these terms by reference — please read them. By using this website, you acknowledge that you have read and understood our Privacy Policy. If you have any questions about how we handle your data, write to privacy@hotel-spider.com.

10.  Changes to these terms

We may update these terms from time to time — for example, when we add new features to the website or when applicable law changes. The “last updated” date at the top of this page will always reflect the most recent version. If we make a significant change, we’ll try to highlight it prominently on the website. Continuing to use the website after changes take effect means you accept the updated terms.

11.  Governing law and disputes

These terms are governed by Swiss law — specifically substantive Swiss law, excluding conflict-of-law rules and the Vienna Convention on the International Sale of Goods (CISG). Any dispute arising from or in connection with these terms or your use of the website will be subject to the exclusive jurisdiction of the courts of the Canton de Vaud, Switzerland — unless mandatory consumer protection laws in your country of residence give you the right to bring proceedings elsewhere.

EU residents

If you’re based in the EU and have a complaint that we haven’t been able to resolve, you can use the European Commission’s Online Dispute Resolution platform: ec.europa.eu/consumers/odr We’re not required to participate in alternative dispute resolution and don’t do so voluntarily for website-related matters, but we’ll always aim to resolve concerns directly and in good faith.

Severability

If any part of these terms is found to be invalid or unenforceable under applicable law, that part will be treated as removed, and the rest of the terms will continue to apply in full.

No waiver

If we don’t enforce a particular term on one occasion, that doesn’t mean we’ve waived our right to enforce it in the future.

12.  Questions

If you have any questions about these terms or about using the website, we’re happy to help.

General enquiries	info@hotel-spider.com
Legal & compliance	legal@hotel-spider.com
Website	www.hotel-spider.com

For questions about your Hotel-Spider subscription or platform features, please contact our support team via your account portal or at info@hotel-spider.com.