Legal Notice

This page tells you everything you need to know about the company behind Hotel-Spider — who we are, where we’re based, who is legally responsible, and how our business operates. It also covers our regulatory obligations across Switzerland, the European Union, and India.

We keep personal and contact details to a minimum on this page. If you need to get in touch, role-based contact addresses are listed in Section 2.

1.  Who are we?

Hotel-Spider is a cloud-based hospitality distribution platform. We help hotels and accommodation providers manage their room availability, pricing, and distribution across online travel agencies, global distribution systems, booking engines, and metasearch sites — all from one place.

The platform is owned and operated by Tourisoft Sàrl, a Swiss limited liability company (Sàrl) founded in 2002 and headquartered in Nyon, in the Canton de Vaud.

Legal name	Tourisoft Sàrl
Legal form	Société à responsabilité limitée (Sàrl) — Swiss limited liability company
Founded	18 September 2002
Registered office	Route de Champ-Colin 18, CH-1260 Nyon (VD), Switzerland
UID / IDE	CHE-109.910.707
VAT number	CHE-109.910.707 TVA / MWST / IVA
Commercial register	Canton de Vaud  |  RC No. CH-550.1.031.179-7
Activity	Development and commercialisation of Internet-based software for the hospitality sector (NOGA J62)

2.  How to reach us

We publish role-based contact addresses here rather than personal details, in line with our data minimisation principles. The right inbox will always reach the right team.

General enquiries	info@hotel-spider.com
Website	www.hotel-spider.com

3.  Who is responsible for this website?

Swiss law requires us to identify the individuals legally responsible for a commercial website. The following are the authorised representatives of Tourisoft Sàrl responsible for the content published here:

Managing Directors

Jan Baurdoux, Marco Baurdoux

4.  Where do we operate?

We’re a Swiss company, but Hotel-Spider serves clients around the world. Our platform is actively used in Switzerland, across the European Union, and in India. That means we’re subject to data protection and business regulations in all three jurisdictions.

Switzerland

Swiss law governs everything from how we’re incorporated to how we run our contracts. The key frameworks that apply to us are the Swiss Code of Obligations (OR) and the revised Federal Act on Data Protection (nDSG), which came into force on 1 September 2023.

European Union

Because we offer services to hotels across EU member states, the General Data Protection Regulation (GDPR) applies to how we handle the personal data of EU-based individuals. We have appointed an EU representative as required by Art. 27 GDPR — their contact details are:

EU representative	Hotel-Spider Germany GmbH
Address	Kemperplatz 1, 10785 Berlin
Contact	privacy@hotel-spider.com

We also monitor our obligations under the EU Digital Services Act (DSA) and the EU AI Act, to the extent they apply to our products.

India

For our clients and operations in India, we comply with the Digital Personal Data Protection Act 2023 (DPDPA). Depending on the context, we act either as a Data Fiduciary (when we decide how data is processed) or a Data Processor (when we process data on behalf of a client). Our Indian subsidiary, Tourisoft India Private Limited, handles local operations.

5.  What do we actually do?

Hotel-Spider is a B2B SaaS platform for the hospitality industry. Our tools help hotels:

• Connect to online travel agencies (OTAs) like Booking.com and Expedia
• Manage room inventory and pricing across all channels from one dashboard
• Reach corporate travel buyers via global distribution systems (GDS)
• Accept direct bookings through an integrated booking engine
• Appear on metasearch engines like Google Hotels and TripAdvisor
• Automate payment processing

6.  Our intellectual property

Everything you see on this website — the text, images, graphics, logos, the Hotel-Spider brand, product names, and the software behind it all — belongs to Tourisoft Sàrl or is used under licence. It’s protected under Swiss copyright law (URG/LDA), EU Directive 2019/790, and international IP conventions.

You’re welcome to browse and share links to our content. What you can’t do without our written permission:

• Copy or reproduce substantial parts of our content for commercial use
• Modify or create derivative works based on our materials
• Distribute or republish our content as your own

Third-party brand names, trademarks, or logos that appear on this website (for example, the names of OTAs we connect to) belong to their respective owners. Mentioning them doesn’t imply endorsement or affiliation.

7.  Limitations of liability

We work hard to keep the information on this website accurate and up to date. But we can’t guarantee it’s always perfect — websites have errors, links break, and things change.

To the extent permitted by Swiss law:

• We’re not liable for any direct or indirect loss arising from relying on information on this website
• We’re not responsible for temporary downtime or unavailability of the site
• We don’t control third-party websites we link to and aren’t responsible for their content

This limitation doesn’t apply to intentional misconduct or gross negligence on our part — those are carved out under Art. 100 of the Swiss Code of Obligations.

The information on this website is general in nature and doesn’t constitute legal, financial, or technical advice. For advice specific to your situation, please consult a qualified professional.

8.  How we handle your personal data

Our Privacy Policy explains in full how we collect, use, share, and protect your personal data. It also details your rights and how to exercise them.

We process personal data in compliance with Swiss nDSG, EU GDPR, and India’s DPDPA — depending on where you’re based. Your data is never sold to third parties. See our Privacy Policy for the full picture.

For data protection enquiries or to exercise your rights, contact: privacy@hotel-spider.com

9.  Disputes and governing law

This website and any disputes arising from it are governed by Swiss law — specifically, substantive Swiss law, excluding conflict-of-law rules and the Vienna Convention on the International Sale of Goods (CISG).

If a dispute arises in connection with this website and can’t be resolved informally, the courts of the Canton de Vaud, Switzerland have exclusive jurisdiction — subject to any mandatory consumer protection rules that apply in your country of residence.

EU residents

If you’re based in the EU, you can also use the European Commission’s Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr

We’re not obliged to participate in alternative dispute resolution proceedings, but we’ll always try to resolve concerns in good faith.

B2B clients

If you’re a Hotel-Spider client, any disputes arising from your subscription or service agreement are governed by the terms in your signed contract, which may specify different jurisdiction and arbitration arrangements.

10.  Accessibility

We want Hotel-Spider’s website to be usable by everyone. We aim to meet Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

If you encounter any accessibility barriers or need content in an alternative format, please reach out to info@hotel-spider.com. We’ll do our best to help.

11.  Changes to this page

We may update this Legal Notice from time to time — for example, when our company details change or when new regulations apply. The date at the top of this page always shows the most recent update.