Filling your rooms has
never been easier
Managing 10 extranets isn't hospitality it's acrobatics.
Hotel-Spider helps you catch the right guests, maximise
revenue, and stay in full control.
15,000+ hotels worldwide
24/7 expert support
500+ channels connected
When distribution becomes hard work
Managing online distribution shouldn't feel like juggling ten extranets every day.
Hotels struggle when systems don't talk to each other and manual work takes over.
Manual updates cost
time and focus
Rates & availability need constant attention across multiple channels.
Overbookings and inventory conflicts
Delays and mismatches create walk situations & unhappy guests.
Pricing and availability drift across channels
What's sold online doesn't always match what the hotel can deliver.
Fragmented systems increase daily
pressure
PMS, channels, payments, and reports live in different places.
Regain control of your distribution
Bring clarity back to distribution with real-time control across
channels, systems, and daily operations.
No More Overbookings
Hotel-Spider keeps your availability synchronized across all connected systems and booking channels. Updates flow automatically between your PMS and distribution platforms so every channel always reflects the correct inventory.
Availability updates automatically across all channels to prevent inventory conflicts
Bookings arrive correctly and instantly in your PMS, keeping your systems in sync
Your data stays aligned continuously, while everything runs quietly in the background
Be Visible Everywhere
Hotel-Spider connects your property to the channels that matter while keeping your information synchronized everywhere. Instead of updating multiple systems manually, you manage everything from one central place.
Stay visible on all the channels that matter to your business
Keep availability and reservations consistent everywhere
Manage everything from one central place, without duplication
Use Every Room Better
Hotel-Spider automatically adjusts inventory as bookings happen, keeping availability accurate across channels and helping you make the most of every room in your property.
Inventory adjusts automatically after every booking
Linked room categories reduce manual work
Get a clear overview of all availability in one place
Stay in Control of Pricing
Hotel-Spider ensures your pricing strategy is applied consistently across your distribution channels. With centralized rate management, you always know exactly what guests see on every platform.
Apply pricing decisions consistently across all channels
Keep a clear overview of all rates at all times
Let your pricing strategy work automatically in the background
Reservations Without Stress
Hotel-Spider ensures reservations arrive correctly and securely in your PMS. Automated payment handling and validation help reduce uncertainty before guests even arrive.
Reservations arrive instantly and correctly in your PMS
Payments are handled automatically before arrival
Reduce no-shows and last-minute cancellations
Know What Works
Hotel-Spider gives you visibility into how your distribution performs so you can refine your strategy with confidence and focus on the channels that deliver the best results.
See which channels deliver bookings and revenue
Understand guest behavior and booking patterns
Make confident decisions based on facts, not guesswork
Everything in One Place
Hotel-Spider brings all your distribution operations together in one simple interface. From availability to pricing and reservations, everything can be managed quickly and efficiently.
Control everything from one simple interface
Update rooms, rates, and channels through self-service tools
Get support from a dedicated team, in your language
Simple setup. Smooth execution.
STEP 1
Connect PMS
Integrate your property management system in minutes with seamless two-way sync.
STEP 2
Set Rates & Rules
Configure your pricing strategy and distribution rules from one central dashboard.
STEP 3
Realtime Sync
Watch as availability and rates update instantly across all your connected channels.
STEP 4
Get Booked Everywhere
Accept reservations from all major OTAs while maintaining full inventory control.
Built for the people behind hotel performance
Managing online distribution shouldn't feel like juggling ten extranets every day. Hotels
struggle when systems don't talk to each other and manual work takes over.
Revenue Managers
Turn pricing and availability decisions into consistent results across every channel, automatically applying your rules and strategies.
Front Office & Operations
Bookings arrive accurate and ready to deliver, with availability, reservations, and payments staying in sync automatically.
Management / Groups
Manage multiple properties from one central platform with global rules and local flexibility. Scale confidently as your portfolio grows, without losing control.
Works Seamlessly With
Built to integrate with your existing tech stack. Connect to our
cross-product ecosystem and 500+ third-party platforms
including PMS, OTAs, GDS, and more.
Integrations
All integrations are monitored 24/7 with guaranteed uptime SLAs
and dedicated technical support.
Built on Trust, proven by Results
See how hotels are transforming their distribution
"Managing distribution used to feel quite chaotic, especially during busy periods. With Hotel-Spider it’s much more structured and transparent, and we’ve definitely seen a positive impact on bookings."
Hotel Ludwigshof
65 rooms • Munich, Germany
Results after 6 months:
+24%
Occupancy Growth
1.8 hrs
Time Saved DailyOverbookings
+17%
Average Daily Rate
“Before Hotel-Spider, updating rates across platforms took up a big part of our day. Now everything updates automatically, which is a huge relief. Our team can finally focus more on guests instead of systems.”
Gran Via Hotel
40 rooms • Barcelona, Spain
Results after 6 months:
2.5 hrs
Time Saved Daily
98%
Channel Accuracy
+21%
Direct Booking Growth
"We’re a small resort, so efficiency really matters for us. Hotel-Spider made it much easier to manage all our online channels, and we’ve started seeing more international guests booking with us. That’s been really exciting!"
The Mango Grove Retreat, Tropical Nature Resort
56 rooms • Goa, India
Results after 6 months:
27%
International Bookings
2.5 hrs
Time Saved Daily
+15%
Occupancy Growth
"We used to double-check availability all the time because we were afraid of mistakes. Since we started using Hotel-Spider, everything stays in sync and we don’t have to worry about that anymore. That peace of mind is huge!"
Alpengold Panorama Resort
110 rooms • Innsbruck, Austria
Results after 6 months:
0
Overbooking
+31%
Channel Revenue
2x
Faster Rate Updates
Hotel Spider is a well-regarded channel manager in the hotel industry, praised for its reliability, user-friendliness, and comprehensive support. It offers seamless integration with various OTAs and PMSs, enhancing operational efficiency and maximizing room availability. Hotel Spider supports strategic distribution by enabling real-time inventory and rate management, which helps increase revenue and reduce overbooking. The system's design and intuitive interface are complemented by exceptional support services, available even on weekends, ensuring that customer assistance is always at hand.
By Hoteliers
User Interface Redefined
Integrations Seamless
Support Exceptional
Value High
Return
HotelTech Report
4.9/5
Capterra
4.8/5
Glassdoor
4.6/5
G2
4.5/5
Google Reviews
4.8/5Real ROI, measurable Results
★★★★★
Fast, knowledgeable support when it actually matters.
Plans & Pricing
Choose the plan that fits your property
Light
Package everything you need to quick start
Standard
Package built for growth
Premium
Package tailored performance
Frequently asked questions
How many booking channels can I connect, and which ones?
Hotel-Spider connects to 450+ booking channels through its channel manager, includingall major OTAs such as Booking.com, Expedia, Hotels.com, and Airbnb. Everyconnection is a certified two-way interface — no one-way feeds — which meansavailability, rates, and restrictions flow out, and reservations flow straight back inautomatically.
How fast does availability update across all channels after a booking?
Updates are pushed in real time. The moment a reservation comes in on any channel,Hotel-Spider immediately adjusts the shared inventory pool and pushes the updatedavailability to every other connected channel. There is no batch processing or scheduledsync window — the change propagates instantly.
How does the channel manager prevent overbookings?
All connected channels draw from a single, centralised inventory pool. Because Hotel-Spider uses exclusively two-way interfaces, every booking triggers an immediateinventory deduction that is reflected everywhere simultaneously. Full change logs andmessage-level audit trails let you trace exactly what was sent to or received from eachchannel, so any discrepancy can be diagnosed quickly.
How do rate derivations work — do I need to update every channel manually?
No manual updates per channel are needed. You define a base rate once and configurederivation rules: your non-refundable rate, early-bird, or room-type variants automaticallytrack the base rate using percentage, per-room, or per-person offsets. Day-baseddifferences are also supported. When you change the base rate, all derived rates adjustin parallel and are pushed to all channels automatically.
Can I control booking rules (minimum stay, close-to-arrival, etc.) from one place?
Yes. Availability, rates, and restrictions — including minimum length of stay (MinLOS),close-to-arrival (CTA), close-to-departure (CTD), and stop-sell — are all managedcentrally in Hotel-Spider and synchronised to every connected channel simultaneously.Some channels such as HRS also support channel-specific booking rule configurationsdirectly from the extranet.
How does the PMS integration work with the channel manager?
Hotel-Spider offers full two-way PMS integration. Your PMS pushes pre-defined ratesand availability directly to Hotel-Spider, removing all manual entry steps. Reservations,modifications, and cancellations received from any channel are automatically fed backinto your PMS. Popular integrations include Apaleo, MEWS, and many others. Theconnection uses product-based mapping, giving you accurate, channel-by-channelcontrol over what is sold and where.
What does the mapping setup involve, and how complex is it?
Mapping connects your room categories and rate plans in Hotel-Spider to the equivalentproducts on each OTA. Hotel-Spider uses a product-based mapping approach with adrag-and-drop interface in the extranet. The Hotel-Spider team guides you through theinitial mapping during onboarding, typically via a conference call. You can also adjust orextend mappings yourself at any time from within the extranet.
What reporting is available specifically for channel performance?
The channel manager includes a statistics dashboard that breaks reservation data downby booking channel, origin, and location. You can see at a glance which OTAs aredriving volume, how your booking mix is distributed, and how inventory is moving. Fullmessage-level logs for every channel exchange are also available, so you havecomplete transparency into what data was sent and received.
Can I add or remove a channel myself, or does it require support?
Both options are available. Hotel-Spider's extranet lets you activate new bookingchannels yourself using a guided mapping workflow. For more complex interfaces or ifyou prefer assistance, the support team can handle the activation and mapping on yourbehalf. A help centre article specifically covers how to activate a new booking channelstep by step.
What happens if there is a sync error or a channel goes out of step?
Hotel-Spider includes an intelligent troubleshooter that lets you drill down into the exactmessages exchanged with any channel before and after a reservation — so you canidentify what went wrong and when. Full change logs provide a complete audit trail ofevery update sent or received. The support team, all of whom have hotel or revenuemanagement backgrounds, can assist with diagnosing and resolving mapping ortransmission issues.
Filling your rooms has
never been easier
Managing 10 extranets isn't hospitality it's acrobatics.
Hotel-Spider helps you catch the right guests, maximise
revenue, and stay in full control.
