Payments designed for
trust, control,
and revenue
Hotel-Spider handles guest payments quietly in the background
so your team can focus on hospitality, not transactions.
Enterprise-grade security and compliance
Built for the way hotels actually work
Hotel-Spider Payment Services are designed around real
hotel workflows not generic checkout processes.
Follows Your Policies
Easily adapt payments to your cancellation, refund, and deposit rules without manual work.
All Channels
Manage payments from OTAs, direct bookings, and meta search in one unified flow.
Flexible Scenarios
Support pre-authorizations, split payments, and complex booking workflows effortlessly.
Natural Fit
Integrates seamlessly with your PMS and daily operations, with no disruption to your team.
Payments that work for you,
not against you
Built to handle the complexity, so you don't have to.
Payments Handled Without Effort
Hotel-Spider automates payment processing across your distribution channels and booking systems. From reservation to arrival, payments are handled automatically so your team spends less time chasing transactions and more time focusing on guests.
Automatic processing across channels and direct bookings
No manual chasing or repetitive payment tasks
Less pressure on your front office team
Charge Guests at the Right Time
Define your payment policies once and let the system execute them consistently. Hotel-Spider triggers charges, deposits, and authorizations according to your booking rules, ensuring every payment happens exactly when it should.
Pre-authorizations, deposits, and final charges handled for you
Payments triggered automatically based on your policies
Clear and predictable payment execution
Fewer No-Shows, Less Stress
Secure bookings early with automated card validation and pre-authorization. By verifying payment details in advance, your property reduces the risk of no-shows and last-minute cancellations while maintaining smoother operations.
Secure bookings with card validation and pre-authorization
Reduce last-minute cancellations and no-shows
Welcome guests, not payment issues
Guests Pay Their Way
Offer payment methods that travelers recognize and trust. Hotel-Spider supports a range of international and local payment options so guests can pay in the way that feels most convenient to them.
Support for common and local payment methods
A familiar checkout experience for guests
Confidence and convenience for international travelers
Security Without Complexity
Hotel-Spider ensures every transaction follows strict security standards while keeping the process simple for hotels. Payment data is handled safely so both you and your guests can trust the system.
GDPR and PCI-DSS compliant payment infrastructure
Secure handling of guest payment data
Peace of mind for both hotels and travelers
Payments should support your operations
The guest journey starts on meta search platforms like Google and Trivago.
Being present here means staying visible at the exact moment guests compare
prices and choose where to book.
Less Manual Follow-Up
Appear where guests actively compare offers
Right Moment
Reach travelers who are actively searching and ready to book.
Fewer Errors
Strengthen your brand and reduce reliance on intermediaries.
More Guest Time
Adapt quickly to market demand while staying in complete control.
Trust us to handle your guest payment data
Verified payment methods only
Reduce fraud, prevent declined transactions, and ensure a smoother check-in experience for every stay.
Your guest payment data is safe
Built with secure architecture and strict compliance to protect both your business and your guests.
Secure data exchange
Real-time, protected data flow between systems ensures accuracy, privacy, and operational confidence.
Provide full flexibility for
you and your guests
Payments that adapt to your guests
Allow payment cards, PayPal, Apple Pay, Google Pay, and local payment services.
Payments without borders
Seamless processing regardless of where your guests come from.
Your preferred payment provider
Select one or multiple payment providers that suit your needs.
Smart routing
Route transactions based on payment method, geography, or acceptance rate.
Supported Payment Methods
Local non card payments are also accepted
Supported Payment Methods
Local non card payments are also accepted
Payments that follow
the booking naturally
Hotel-Spider keeps payments aligned with reservations
and policies, automatically.
STEP 1
Booking
Your current pricing
STEP 2
Payment Secured
Guest searches
STEP 3
Right Moment
Guest books direct
STEP 4
Ready for Arrival
Booking complete
Works Seamlessly With
What changes for you when
payments run themselves
Less Admin Time
Keep your rates, availability, and reservations perfectly in sync across every channel. Reduce over-bookings and pricing conflicts with real-time updates.
Fewer Errors
Eliminate manual errors and missed reservations with automated data transfer. Create a seamless guest experience from search to stay.
Reduced No-Shows
Save time with centralised control over inventory, pricing, and updates. Improve efficiency while reducing operational complexity.
Guest Focus
Respond faster to demand, seasonality, and competitor shifts. Make smarter revenue decisions with real-time visibility and insights.
Trusted by Hoteliers Worldwide
Real-Time Distribution
Keep your rates and availability instantly updated across every channel. Avoid over-bookings and pricing errors with continuous, automated sync.
Proven Integrations
Connect easily to your existing tech stack with certified, native integrations. Onboard faster without complex setups or system changes.
Built for Reliability
Track every update, booking, and message with full visibility. Ensure business continuity with secure, enterprise-grade architecture.
Trusted by hoteliers worldwide
Hotel-Spider keeps payments aligned with reservations
and policies, automatically.
Payment solutions designed for your success
Tailored to your business model and distribution strategy
Frequently asked questions
What does the payment service actually automate — what tasks does it replace?
Hotel-Spider Payment Services replaces the entire chain of manual payment tasks thattypically burden front-desk teams: validating card details on arrival, checking card limitsbefore check-in, sending pre-stay payment requests, charging no-show or cancellationfees, and following up on late charges after departure. All of these are triggeredautomatically by rules you define, without any manual intervention from your staff.
How does automatic card verification work, and when does it happen?
Every card that enters the Hotel-Spider system — whether from an OTA booking, a GDSreservation, or a direct booking via Spider-Booking — is automatically tested via a zero-amount (€0.00) authorisation call. This confirms the card is not invalid, expired, stolen,counterfeit, or blocked, without leaving any visible charge on the guest's statement. Youare alerted immediately if a card is refused, giving you time to contact the guest beforearrival rather than discovering the problem at check-in.
Is the payment service PCI-DSS compliant — and what does that mean for my hotel?
Yes. Hotel-Spider Payment Services is fully PCI-DSS compliant. PCI-DSS (PaymentCard Industry Data Security Standard) defines how hotels must store and protect guestcredit card data. By routing all card handling through Hotel-Spider's compliantinfrastructure, your hotel avoids storing raw card data directly — significantly reducingyour compliance burden and the risk of data breaches. Card data is encrypted andaccess is restricted strictly on a need-to-know basis.
Is it PSD2-compliant, and how does it handle Strong Customer Authentication?
Yes. All Hotel-Spider Payment Services are PSD2-compliant and handle StrongCustomer Authentication (SCA) automatically. When a guest books, the system detectswhether SCA is required for their card and guides them through two-factor authentication(2FA) via 3D Secure 2.0 — typically a code sent to their phone. A successful SCAgenerates an authentication token that shifts liability for the transaction from the hotel tothe guest. This token is then stored securely, allowing you to charge no-shows orcancellation fees without dispute risk.
How does pre-stay payment work for both direct and OTA bookings?
For direct bookings via Spider-Booking, guests can be prompted to pay in full or in partat the time of booking, in real time and in a PSD2-compliant environment. For OTAbookings — where the OTA holds the card details — Hotel-Spider automatically contactsthe guest on your behalf before arrival, directing them to a secure payment screen tocomplete authentication and payment. This means even OTA guests can be asked topre-pay or validate their card before they arrive, regardless of which channel theybooked through.
How does it protect against no-shows and fraudulent or invalid bookings?
Hotel-Spider Payment Services protects against no-shows and fraud in threecomplementary ways: automatic card verification at the time of booking flags invalid orblocked cards immediately; SCA authentication at the pre-stay stage generates aliability-shift token that covers you if the guest disputes a no-show charge; and securecard data storage (held until 48 hours post-departure) allows you to charge late fees orwalk-outs after checkout. Together these eliminate the most common scenarios wherehotels end up unable to collect payment.
How is guest card data stored, and for how long?
Card data and SCA tokens are stored securely in Hotel-Spider's PCI-DSS compliant,SSL-secured, cloud-based infrastructure — not on your hotel's own systems. Data isretained until 48 hours after the guest's departure date, providing a window to charge forany late damage, a walk-out, or unanticipated extras. After that window, data is purged.At no point does your front-desk team handle or see raw card numbers, which eliminatesa major compliance and fraud exposure.
Does it integrate with my PMS for reconciliation?
Yes. Hotel-Spider Payment Services integrates directly with your PMS to ensure allpayment transactions are automatically reconciled. Reservations, payment statuses, andtransaction records flow between Hotel-Spider and your PMS without manual data entry,reducing accounting errors and saving time at end-of-day close. This also means yourfront-desk team sees an accurate picture of which reservations have been paid, pre-authorised, or are still outstanding.
Are there transaction fees, and how is the service priced?
Transaction and commission fees apply to payments processed via Spider-Booking(direct booking engine payments). The exact fee structure depends on your plan andpayment volume. Card verification (the €0.00 check) and pre-stay payment request flowsare part of the Hotel-Spider Payment Services suite. For precise pricing, Hotel-Spiderrecommends contacting them directly, as fees can vary by market and configuration.
What happens in case of a cancellation or dispute — can I charge the fee without the guest being present?
Yes — this is one of the most important protections the service provides. When a guesthas completed SCA during the pre-stay flow, an authentication token is generated thatconstitutes their explicit authorisation for future charges. In the event of a latecancellation or no-show, Hotel-Spider's system allows you to apply the cancellation orno-show fee using that token, even without the guest present. The liability for thetransaction shifts to the guest, significantly reducing your chargeback risk and giving youa legally defensible basis for the charge.
Turn payments into trust
Automate guest payments, reduce manual effort, and stay in full control.
